When you run a business with clients scattered across the region, it is important that you focus on keeping them happy. And by happy, we mean satisfied. Imagine that you got hold of a potential lead, one that has offered you an excellent business opportunity. You and your entire team are working on the project with less or zero interaction with the buyers.
How will the customer take this?
Of course, he would feel disappointed and might not be of the view to continue working with you. Now being at a point where every customer is important for your business, you cannot afford to lose either one of them. And that’s where you would need to adopt methods for effective client management.
Wondering how?
Well, there are a plethora of ways, by which, you can communicate with your clients and keep in the loop, notified about every progress in the project. When a customer feels important and addressed to, they are more likely to remain satisfied with your services and under the impression that working with your organization was the perfect decision.
In case, you aren’t sure how to manage your customers effectively, let me guide you.
Tips for Effective Client Management
- Timely Updates
As stated above, it is of utmost importance that you keep your clients informed and updated on the project undertakings. When a customer knows how much the project has been completed and where do the same stands, they have a better picture in the minds, creating transparency and leaving no scope for doubts.
- Client Dashboard
Another way to offer total transparency to your customers is by giving them access to the dashboard where they can have a 360° view of the project. They can view the milestones completed, the tasks that are under process, the quotations and initiate a conversation with the team.
- Ask before you act
An important aspect of client management is never to do a thing that your clients haven’t approved you of. Even the smallest change in the plan should route through the customers. When you ask them and adhere to their suggestions, you build a layer of trust with them, embarking on the journey of a life-long engagement.
These were the few tips that you can follow and give headway to effective purchaser management. While all of this can be done manually, using a tool or a plugin would make things easier and better for both.
Projectopia is one of the simplest and easy to use project management plugin that allows business leaders and entrepreneurs to organize and manage all of their project-related details and manage customers on the go.
The tool offers the ease to add customers, raise quotes, convert users to buyers, initiate conversation and manage them like a pro. You can also send alerts and notifications to the clientele using the tool. In short, Projectopia is an end to all client management queries. Download the plugin and get started today