It is likely a human instinct to feel special. Who wants to talk to a person or company who does not speak to you politely? When you dial up an organisation’s toll free number to register a complaint regarding the brand and the one who picks up the receiver sounds like the bitter voice of Hulk, who is precisely going to kill you because you have a complaint to register. But what do you do when the agent is frustrated?
We understand the call centre service isn’t a job everyone dreamt about. Who wants to listen to some ranting chatter-boxes at 8 am and go home depressed because you did not make a sale? But this industry has provided food to a lot of mouth in this highly competitive century. The old days of getting a job through recommendation is over. This is the Dark Age where a human being has to toil day and night to just collect an ounce of grain. If you’re a call centre employee working in the United Kingdoms, here are a few call centre job hacks to make your job delighted and enthralled every day. Moreover, if you are looking for a light-hearted call centre blog today, you steered the wheel right.
- Sing the songs of joy
It is important to stay happy every day without failing to smile because this is a wild world. Positivity is something a call consultant utterly need in their life. It helps you wash away depression, anxiety and frustration (killer-mental disease). Fortunately the call centre serviceproviders are starting to realise the negative impact about customer calls and are limping several hard and fast rules within the firm to eradicate psychological restrains.
- Shift-wise round the tick-tock service
Working 12 hours a day is impossible especially for a thing with flesh, blood and average IQ just like the animal called ‘Man’. Unfortunately, a lot of prominent call centre service provider in the UK basically deals with 24 hours service to increase customer satisfaction. One of the best methods to operate call centre without service failure and retain customer gratification is dividing them into batches and utilising the procedure of shifts. This method is likely to fix your employee’s mental state without messing your service level.
- Let the joke be on the customer
A PJ (poor joke) of course! What’s the harm at jesting idiosyncratic views about customers when he cannot see you, touch you or hear you after dropping the receiver? Although our duty is to teach call representative moral ethics to serve customer but sometimes it is probably okay to point at the customer and laugh about his alien accent to loosen you tight mood.
Regardless of your current depressing mood try this few tactics to curve a smile because we can understand that what you are doing is noteworthy and you need that positive push sometimes.
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